Gaya APA
Tjiptono, F.
(2009).
Total quality management (TQM)
(
Edisi Revisi)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Total quality management (TQM)".
Edisi Revisi
Yogyakarta:
Andi,
2009.
PRINTED BOOK.